SHIPSPHERE COURIER Privacy Policy

Terms of Service

Terms and Conditions – Shipsphere Courier

1. Introduction

Welcome to Shipsphere Courier. By using our services, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully.

2. Services Provided

Shipsphere Courier provides package receiving, handling, and delivery services within Jamaica. We aim to ensure timely and efficient delivery; however, all services are subject to availability and operational conditions.

3. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete shipping information

  • Use correct names and contact details for package identification

  • Ensure all shipments comply with local laws and regulations

  • Pay all applicable fees, duties, and charges in full

Shipsphere Courier is not responsible for delays or losses caused by incorrect information provided by the customer.

4. Prohibited Items

Customers must not ship:

  • Illegal items under Jamaican law

  • Hazardous materials (flammable, explosive, or toxic substances)

  • Perishable goods without prior approval

  • Weapons or restricted items

Any prohibited items discovered may be confiscated and reported to the relevant authorities.

5. Package Handling & Liability

  • Shipsphere Courier will handle packages with care but is not liable for damages caused by:

    • Improper packaging by the sender

    • Manufacturer defects

    • Customs inspections or handling by third parties

  • Customers are encouraged to request insurance for high-value items

6. Delivery & Collection

  • Customers will be notified when packages are ready for pickup

  • A valid ID is required for collection

  • Authorized persons may collect on behalf of the customer if registered in advance

  • Uncollected packages may be subject to storage fees after a specified period

7. Fees & Payments

  • All shipping, handling, and storage fees must be paid before collection or delivery

  • Prices are subject to change without prior notice

  • Outstanding balances may result in delays or refusal of service

8. Delays

Shipsphere Courier is not responsible for delays caused by:

  • Customs clearance processes

  • Weather conditions

  • Airline or shipping carrier issues

  • Events beyond our control (force majeure)

9. Loss or Damage Claims

  • Claims must be reported within 48 hours of receiving the package

  • Supporting evidence (photos, receipts, invoices) may be required

  • Compensation, if applicable, will be assessed at the company’s discretion

10. Account Use

  • Customers are responsible for maintaining the confidentiality of their account

  • Any unauthorized use must be reported immediately

  • Shipsphere Courier reserves the right to suspend accounts for misuse

11. Privacy

Customer information will be kept confidential and used only for service-related purposes in accordance with our privacy practices.

12. Amendments

Shipsphere Courier reserves the right to update these Terms and Conditions at any time. Continued use of our services indicates acceptance of any changes.

13. Limitation of Liability

Shipsphere Courier’s liability is limited to the declared value of the package where applicable and does not include indirect or consequential losses.

14. Governing Law

These Terms and Conditions are governed by the laws of Jamaica.

15. Contact Information

For any questions or concerns, please contact us through our official communication channels.

16. Storage Fees & Abandoned Packages

Customers are required to collect all packages within seven (7) days from the date the package is marked Ready for Pickup or the customer is otherwise notified of its availability.

Any package not collected within the initial seven (7) day period shall incur a storage fee of JMD $100.00 per day, commencing on the eighth (8th) day and continuing until the package is collected and all outstanding charges are paid in full.

All storage fees must be settled before the release of the package.

Any package that remains unclaimed for thirty (30) days from the date of notification shall be deemed abandoned.

Shipsphere Courier Services reserves the right, at its sole discretion and without further notice, to dispose of, discard, donate, auction, or otherwise handle any abandoned package for the purpose of recovering storage, shipping, customs, clearance, or administrative costs.

The customer agrees that the company shall bear no liability, obligation for compensation, or responsibility for any abandoned package after the expiration of the thirty (30) day period.

Last updated: 6/7/2026